Privacy

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About the handling of personal information

  • 1.Purpose of use of personal information handled by our company
    • 1.Prior to obtaining the purpose of use of personal information (including those by homepage or e-mail) obtained directly from the person in writing, we will clearly indicate it to the person in writing.
    • 2.Purpose of use of personal information acquired by methods other than the preceding paragraph
    Classification Purpose
    Customer information (users, etc.) For information on our services For usage history management For responding to inquiries
    Applicant information obtained from recruitment media, etc. For recruitment selection
    Call recording For storing conversations with customers accurately
    TEL information, etc. (name, address, tel) Calls for product introduction and provision to third parties
    Customer information (business partners, etc.) For confirming the order details (communication record, etc.)
    Personal information entrusted to us by our customers due to business consignment For carrying out the entrusted business properly
  • 2.Notice regarding shared use We will not share the acquired personal information.

Dissemination of matters related to personal information subject to disclosure

we will respond as follows regarding the personal information subject to disclosure held by the Company, notification of the purpose of use, disclosure, correction, addition or deletion, suspension of use, erasure and suspension of provision to third parties from the person or his / her agent (Hereinafter referred to as “request for disclosure, etc.”). ○Name of business

Ever Bank Inc.

○Personal information administrator

Administrator name and job title:COO Keimasa Maeda

Department:Ever Bank Inc.

TEL:03-4531-2272

○Purpose of use of all personal information subject to disclosure
Classification Purpose of use
Customer information (users, etc.) For user support For usage history management For information on our services For responding to inquiries
Tel information, etc. (name, address, tel) Calls for product introduction and provision to third parties
Customer information (business partners, etc.) For confirming the order details (communication record, etc.)
Our employee information For employee personnel and labor management, business management, health management, security management
Recruitment applicant information for our company For contacting recruitment applicants and managing our recruitment operations
Specific personal information For the purpose of use stipulated in the number law

Where to complain about the handling of personal information subject to disclosure

4F circles Shiodome 2-9-1 Higashi-Shimbashi, Minato-ku, Tokyo 105-0021

Ever Bank Inc.

Personal information inquiry window Email:info@everbank.co.jp

TEL:03-4531-2272

Procedures for responding to requests for disclosure of personal information subject to disclosure, etc.

  • 1.Purpose of use of personal information handled by our company
  • 2.Procedures for requesting disclosure, etc.
    • 1.After accepting your request, we will mail you the prescribed invoice form to be used by us. In the case of notification of purpose of use:「Request for notification of purpose of use of personal information subject to disclosure」 In the case of disclosure:「Request for disclosure of personal information subject to disclosure」 In case of correction, addition or deletion, in case of suspension of use, deletion and suspension of provision to a third party:「Request for correction of personal information subject to disclosure and suspension of use, etc.」
    • 2.Please send the completed invoice, documents confirming that you are an agent if requested by an agent, and postal exchange for the fee (only for notification of purpose of use and request for disclosure) to the above personal information inquiry section. Please mail it.
    • 3.After receiving the above invoice, in order to verify your identity, we will ask you for information on about two items (eg phone number and date of birth) that can be verified by our company.
    • 4.As a general rule, we will reply to you in writing (by mail).
  • 3.In the case of a request by an agent and the person requesting materials / disclosure, etc. that confirming that the agent is an agent, Please enclose the material certifying that the agent is an agent and the agent himself / herself are proved.
      • 1.Documents proving that you are an agent
      • <In the case of an agent delegated by the person himself / herself to request disclosure, etc.>Power of attorney (former)
      • <If the agent is a legal representative of a minor>A copy of one of the family registers
      • Resident’s card (with relations)
      • Other official documents that can confirm the legal representative right
      • <If the agent is a legal representative of an adult ward>Any official document that can confirm the registration certificate and other legal representative rights regarding the registration of guardianship, etc.
      • 2.Documents that prove the agent himself
      • Driver’s license
      • Passport
      • Health insurance card
      • Resident’s card
      • Basic Resident Register Card
      • 4.Fee for requesting notification or disclosure of purpose of use is 1000 yen per purchase. (Please enclose the postal exchange with the invoice you send.)

Providing personal data to third parties

  • (1)Based on Article 23, Paragraph 2 of the Personal Information Protection Law, we will provide personal data to third parties as follows. However, if the person asks us to stop providing personal data that can identify the person to a third party, we will stop providing it to the third party.
    Purpose of use Personal data items How to provide to a third party
    We provide lists for use in market research and telemarketing operations for marketing support and sales promotion purposes. Name / address / phone number Providing personal information (Excel file and text file) converted to electronic data by e-mail
  • (2)Requests to stop providing personal information to third parties will be accepted by mail, email, or fax.
  • (3)How to verify that you are the person or agent of the request In order to prevent leakage of personal information to a third party impersonating the person or unauthorized falsification, we will confirm that you are the person or an agent by contacting the person’s house or other methods.

Requests for disclosure, correction, suspension of use, etc. of retained personal data

  • (1)Based on Articles 27 to 30 of the Personal Information Protection Law, if we receive a request from the person for the retained personal data that identifies the person from a. To d. We will take necessary measures in accordance with the regulations of.
    • A.Notification of purpose of use of retained personal data (Article 27)
    • B.Disclosure of retained personal data (Article 28)
    • C.Correction, addition or deletion of the contents of retained personal data (Article 29)
    • D.Suspension of use of retained personal data, etc. (Article 30)
    In the following cases, we may refuse disclosure based on the provisions of laws and regulations. ・When there is a risk of harming the life, body, property or other rights and interests of the person or a third party ・When there is a risk of significant hindrance to the proper implementation of our business ・When it violates other laws and regulations
  • (2)Requests for disclosure, correction, suspension of use, etc. of retained personal data will be accepted by mail, email, or fax unless special procedures are separately provided.
  • (3)How to confirm that you are the person or agent in various requests for retained personal data
    • A.In order to prevent leakage of personal information to a third party impersonating the person himself / herself, please submit the following two documents (ア) and (イ) when requesting disclosure of retained personal data.If you do not show the documents, we will send you a reply by mail only for you.(ア)One of the following (copy) A copy of certificates issued by public institutions such as driver’s license, passport, various health insurance cards, pension notebook, etc. (※Limited to those that are currently valid within the expiration date, or with address, name, and date of birth.) (イ)A copy of the original resident’s card(※Those that do not include My Number within 3 months after issuance)
    • B.In addition to the request for disclosure of retained personal data in a. Above, even for requests for correction, suspension of use, etc., contact the person’s home to prevent unauthorized alteration by a third party impersonating the person. We will confirm your identity by other methods.
  • (4)Request method for disclosure, etc. by an agent If you request the disclosure, correction, suspension of use, etc. of the retained personal data to an agent, please send the following documents.If you do not send the documents, we will send you a reply by mail only for you.

Address of each invoice

4F circles Shiodome 2-9-1 Higashi-Shimbashi, Minato-ku, Tokyo 105-0021

Everbank Inc.

Email:info@everbank.co.jp

TEL:03-4531-2272(Reception time 10:00~18:00※)